We run your reputation engine for you. More 5-star reviews, zero extra work.
Syracuse Reviews is a local, done-for-you follow-up team. We send a respectful, multi-touch SMS sequence after every job so your happiest customers post on Google and Yelp, while issues are handled privately and fast.
Month-to-month. Launch in days. No long-term contracts.
Why Syracuse Reviews exists
Local service owners should not have to beg for reviews or gamble on DIY software. We built Syracuse Reviews to run the follow-up engine for you. We handle the messaging, the timing, and the reputation protection so you can stay focused on delivering great work and winning more calls.
Why reviews decide who gets the call
When a homeowner searches for HVAC, plumbing, or electrical help, reviews are the first filter. The business with the most recent 5-star reviews wins the first call, the second call, and the referral after that.
Inconsistent follow-up creates a hidden tax on your marketing. You spend to get the job, then lose the review that fuels the next job. Syracuse Reviews keeps the engine running.
The hidden cost of inconsistent follow-up
- Happy customers who never leave a review
- Negative feedback posted before you see it
- Unpredictable review volume month to month
- Lower visibility on Google and Yelp
- Lost referrals because you look inactive
Hiring a marketing/admin coordinator often costs $3-4k per month. Most agencies charge $1-2k monthly. Syracuse Reviews starts at $99 and actually runs the engine for you.
How we protect your reputation
We route every response through a private feedback layer first. When a customer is thrilled, we guide them to a public review. When something went wrong, we surface it to you immediately so you can resolve it before it goes public.
Private feedback first
Capture sentiment before it becomes a public review.
Issue routing
We flag problems and notify your team fast.
Review guardrails
Respectful messaging with opt-outs and best practices.
Simple flow, powerful outcome
Service completed and customer is happy.
We send a friendly thank-you and check-in.
We capture sentiment and route issues.
Happy customers leave a Google or Yelp review.
This is the exact flow your customers experience.
How it works
A tailored, multi-touch SMS sequence that feels personal and earns trust.
Warm follow-up
We send a thank-you message after each job.
Private feedback
We capture sentiment and resolve issues fast.
Public review ask
Delighted customers get a direct Google or Yelp link.
Live example: the sequence customers see
We keep messages short, respectful, and branded. Customers feel taken care of, not spammed.
Custom templates and timing for each business.
Day 0 to Day 30 walkthrough
Job completed. Customer is added to the sequence.
Thank-you text + feedback prompt sent.
Second message sent if no response.
Happy customers get Google/Yelp review link.
Monthly report shows review velocity and rating trend.
Mini case studies
Realistic outcomes from service businesses in Central NY.
HVAC: review velocity
From 1-2 reviews/month to 8-12/month in 60 days.
- Launched a 3-touch SMS follow-up
- Google review link + reminders
- Consistent weekly momentum
Plumbing: rating recovery
Rating improved from 4.1 to 4.6 while deflecting negatives.
- Private feedback routing
- Issue alerts within 1 hour
- New reviews averaged 4.8 stars
Electrical: time saved
Owner saved 6-8 hours/month while review velocity doubled.
- Templates written and managed
- Hands-off review requests
- Monthly insights delivered
Composite results from early Syracuse-area clients.
Everything you need to win local search
Smart timing
Messages arrive when customers are most responsive.
Review routing
Positive feedback goes public, issues route back to you.
Custom templates
We write and tailor messaging to your brand voice.
Consistent follow-up
No more gaps when your team is busy on the job.
Reporting and insights
Track review volume, sentiment, and trends.
Compliance-ready
Opt-out language and consent-first workflows.
DIY software
- Your team sets up messaging and timing
- Follow-up depends on staff consistency
- Negative feedback often shows up publicly first
- Another dashboard to manage
Syracuse Reviews done-for-you
- We run the engine and handle message flow
- Consistent review velocity without ops burden
- Issues surface privately with fast alerts
- Local team that understands service businesses
How we compare
A clear difference between local done-for-you and DIY platforms.
Who this is for (and who it is not)
Great fit
- Home service teams that want consistent reviews
- Owners who do not want another tool to manage
- Businesses with multiple crews or high job volume
- Teams that value reputation protection
Not a fit
- Businesses who want full DIY control
- Teams unwilling to follow SMS compliance
- Companies that do not want public reviews
- Non-service businesses outside the local area
Pricing that scales with your crews
Outcome-focused plans based on review volume and job count.
Starter
$99/mo
Best for 1-3 crews or up to 120 jobs/month.
- Target: 4-8 new reviews/month
- Google review link
- Monthly summary report
- Setup in under a week
Growth
$199/mo
Best for 4-8 crews or 120-300 jobs/month.
- Target: 8-15 new reviews/month
- Google + Yelp links
- Priority support
- Quarterly optimization
Pro
$299/mo
Best for 9+ crews or 300+ jobs/month.
- Target: 15+ new reviews/month
- Custom SMS templates
- Review response playbooks
- Dedicated success partner
Pricing anchor
A single marketing coordinator often costs $3-4k per month plus taxes and benefits. Agencies charge $1-2k per month without running follow-up. Syracuse Reviews starts at $99 and runs the engine for you.
What happens after you book a demo
1. Strategy call
We map your crews, job volume, and review goals.
2. Setup + templates
We write messaging, connect review links, and configure timing.
3. Launch + reports
We launch the sequence and deliver monthly performance insights.
What owners say
"We added 28 new Google reviews in 90 days without asking techs to follow up."
"Our rating climbed from 4.2 to 4.6, and issues get handled before Yelp."
"We finally have a system. Review volume doubled and my phone stopped buzzing."
"The follow-up feels personal. We average 10+ reviews per month now."
"They built the templates, ran the flow, and our reviews stayed consistent."
"We saved 6 hours per month and saw an immediate lift in Google visibility."
FAQ
Will this hurt my Google or Yelp account?
No. We use compliant messaging and direct review links without incentives.
What happens with bad reviews?
We capture private feedback first and alert you so you can resolve issues quickly.
Is SMS compliant?
Yes. We include consent language, opt-outs, and message best practices.
Why not ask my techs to request reviews?
Techs are busy on the job. A consistent system performs better than manual asks.
What if I already use Podium or Birdeye?
Many clients switch because they want a done-for-you local team, not another dashboard.
How fast can we launch?
Most businesses go live in under a week after onboarding.
Will customers feel spammed?
No. We keep messages brief, polite, and timed based on response behavior.
Do you manage replies?
Yes. We route feedback and notify your team when action is needed.
Can you use my existing review links?
Absolutely. We can use your current Google or Yelp links.
What about deliverability?
We use clean send practices and local templates to keep response rates high.
Is there a contract?
No. This is month-to-month and you can cancel anytime.
Do I keep my templates and links?
Yes. If you ever leave, you keep your assets.
Serving Syracuse and Central New York
We are a local team focused on Syracuse, Onondaga County, and surrounding communities. We know what service businesses here need to win the call.
Service area
Syracuse, Cicero, Liverpool, Clay, Fayetteville, Manlius, DeWitt, Camillus, Baldwinsville.
Start with a pilot
Want to test the system first? Ask about our limited pilot for Syracuse-area teams.
Cancel anytime and keep your templates and review links.
Book a demo
See the exact SMS flow, review routing, and reporting we deploy for local service businesses.
- 15-minute walkthrough
- Customized follow-up plan
- Live Google + Yelp review links
Choose a time that works
Pick a time and we will send a confirmation instantly.
Privacy, plainly.
We use your contact information only to respond to your request, provide the service, and improve the customer experience. We do not sell your data.
Terms, simply.
Syracuse Reviews is a month-to-month service. You can cancel any time. Your review links and templates remain yours.
Contact us for full legal terms.